Refund Policy

1. What We Sell

Abroaducate operates on a pay-as-you-go credit system — there are no monthly subscriptions. Credits are used to generate AI-powered application documents and run strategy tools.

Available credit packs:

• Starter Pack — 20 credits for $4.99
• Standard Pack — 50 credits for $9.99
• Pro Pack — 130 credits for $24.99

Every new account also receives 3 free lifetime credits on signup — no credit card required.

2. General Refund Policy

After 14 days, credit pack purchases are generally non-refundable. Credits do not expire — they remain in your account indefinitely until used.

3. When We Issue Refunds

We will issue a full refund in the following circumstances:

• Within 14 days of purchase: Full refund, no questions asked.
• Duplicate charge: If you were charged more than once for the same purchase due to a payment processing error, we will refund the duplicate charge in full.
• Unauthorised transaction: If you believe a purchase was made on your account without your authorisation, contact us immediately. We will investigate and, if confirmed, issue a full refund.
• Service unavailability: If a platform issue prevented you from using credits you purchased, we will consider a refund or credit restoration on a case-by-case basis.

4. How to Request a Refund

To request a refund, contact us as soon as possible after the purchase:

Please include your account email address, the date of the charge, and the reason for your refund request. We aim to respond within 2 business days.

5. Refund Processing

Approved refunds are processed within 5–10 business days and returned to the original payment method. Processing times may vary depending on your bank or card issuer.

Refunds are issued in the same currency as the original purchase. We are not responsible for any currency conversion fees charged by your bank.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the revised policy.

7. Contact Us

If you have any questions about this Refund Policy, please contact us: